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You don’t need a digital freight forwarder – but a freight forwarder with digital solutions

The logistics industry is rapidly evolving, with digitalisation at the forefront. Companies are increasingly demanding faster, more transparent, and more efficient shipping solutions – and choosing the right partner is crucial. As a result, today’s companies face a new dilemma: should they opt for a digital freight forwarder or a traditional one? The truth is, you don’t need a digital forwarder – what you need is a freight forwarder with digital solutions.

Digitalisation is transforming the logistics landscape

The logistics industry is undergoing rapid changes, primarily due to digitalisation. Technologies such as AI, blockchain, and IoT (Internet of Things) are transforming the logistics landscape. AI optimises routing and scheduling, blockchain ensures the integrity of shipment data, and IoT provides real-time monitoring of goods in transit.

Freight forwarders who embrace these technologies can offer a level of service and efficiency that fully digital forwarders struggle to match. They are perfectly positioned to meet the expectations of today’s companies that are demanding faster, more transparent, and more efficient shipping solutions.

A digital forwarder versus a forwarder with digital solutions

When seeking logistical support for your shipping needs, you might initially think you need a digital freight forwarder. However, there is a subtle yet significant distinction between a digital freight forwarder and a freight forwarder with digital solutions.

What is a digital freight forwarder?

Imagine you are a global retailer shipping products to multiple countries. A digital freight forwarder might provide an online platform for booking and tracking shipments. But what happens when there are customs delays or route changes? Without the personal touch and on-the-ground expertise, complications can arise.

A digital freight forwarder typically operates entirely online, providing digital platforms and tools to manage shipments, documentation, and communication. While this can offer convenience and efficiency, it might lack the personalised touch and industry expertise that a traditional freight forwarder brings to the table.

What is a freight forwarder with digital solutions?

Now, consider a traditional freight forwarder with digital solutions. They not only provide the technological tools for tracking and managing shipments but also offer the expertise to navigate complex logistics challenges. They can give you personalised advice, negotiate with local authorities, and ensure that your shipments arrive on time, even when unexpected issues occur.

Their services may include transporting high and heavy cargo, managing project cargo, handling customs clearance and brokerage, understanding rules and regulations, obtaining sanctions and permits, and complying with local regulations at destinations.

A freight forwarder with digital solutions integrates technology into their established operations. They combine the best of both worlds: the reliability and knowledge of a traditional freight forwarder with the added benefits of digital tools for streamlined processes, real-time tracking, and data analytics.

This means you are not just getting a service provider that operates through a website or app. Instead, you are teaming up with a company that understands the complexities of global logistics and uses technology to enhance its services. This ensures smoother operations, better communication, and, ultimately, more successful shipments.

Making the right choice when choosing a logistics partner

While a digital freight forwarder may initially seem like an attractive option, a freight forwarder with digital solutions offers a more comprehensive and reliable service.

When choosing a logistics partner, look beyond the digital façade and consider the depth of expertise and personalised service that a forwarder with digital solutions can provide. This approach not only meets your immediate shipping needs but also builds a foundation for long-term success and growth in the global market.

Ready to experience the best of both worlds?

At Hecksher, we understand the complexities of global logistics. Our blend of traditional expertise, personal commitment, and modern digital solutions ensures that your shipments are handled with the utmost care and efficiency.

Contact us today to learn more about how our digital solutions and dedicated professionals can transform your logistics operations.

Get in touch with our team!

Niklas Olsson

CEO, Hecksher