Dear customer

If you have suffered a loss or damage to your goods, we at Hecksher are sorry and truly regret your loss.

In order to get the fastest possible settlement, we advise you to immediately report the claim to your cargo underwriter, the insurer that covers the consignment under separate cargo insurance. If such insurance does not exist we ask you to inform us.

However, our liability is limited we will be handling your claim in accordance with the Freight Forwarding General Conditions such as NSAB 2015, NSAB 2000, BIFA, resp. the laws and conventions that may be applicable to the actual mode of transport.

Claims Checklist for easy reference

In order to further investigate we need you to provide us with the following:

Electronic correspondence can be sent to your Hecksher contact, please note to provide Hecksher Ref no in the Subject line.